“This was a genuinely complicated project — tracking commitments across more than 100 brands and dozens of distributors — and Walter was the one who stuck with it through three changes in direction from our side. He got us to an 85% commitment fulfillment rate, which mattered directly for our reps’ incentive payouts. He also got fluent in VIP’s newer CCM system faster than anyone else we had on it.”

“Our sales team had been using iDig for years and honestly had no idea how to get real value out of it. Walter came down to our sales meeting in San Diego and trained our whole team on Karma and iDig, and built us custom forms so reps could actually track their goals in the field. During one of the toughest 18-month stretches we’ve had, our sales still grew 20 to 25% — a lot of that came from the efficiency his work created.”

“We’d been running reports our own way for years, and there was no consistency — you couldn’t compare one rep to another or one month to the next. Walter fixed that. He’s been with us since 2022, and at this point he’s not a vendor, he’s part of how we run the business — commission reports, rep goals, our Karma dashboards, all of it. When we’ve had to make hard calls, including letting a rep go, the data he provided is what gave us the confidence to do it.”